Shipping policy

Shipping & Digital Delivery Policy

Last Updated: August 25, 2026

Thank you for shopping with C&C Creationz. Many of our products are handmade, customized, personalized, or made to order. Please review the information below regarding processing, shipping, delivery, and digital products before placing your order.

Order Processing Times

Ready-to-Ship Physical Products

Ready-to-ship items are generally processed within 1–3 business days after your order is placed.

Handmade and Made-to-Order Products

Handmade and made-to-order products are generally processed within 7–15 business days.

Because many C&C Creationz products are individually created, engraved, cut, printed, assembled, or finished by hand, processing time may vary depending on the item and order volume.

Custom and Personalized Products

Custom or personalized orders generally require 10-20 business days for processing before shipment.

Processing begins after we have received all information necessary to complete your order, including any required:

  • Names

  • Dates

  • Photos

  • Logos

  • Images

  • Wording

  • Color selections

  • Design preferences

  • Personalization details

  • Customer approvals, when applicable

If we are waiting for customization information or customer approval, your processing time may be delayed.

Any processing time listed directly on a product page takes priority over the general processing times listed above.

Business Days

Business days are Monday through Friday, excluding major U.S. holidays.

Processing time is separate from shipping/transit time.

For example, if an item requires 5 business days to make and the selected shipping service takes approximately 3–5 business days, the estimated total time before delivery would generally be approximately 8–10 business days.

Shipping Times

After your order has been completed and transferred to the shipping carrier, estimated U.S. delivery typically takes approximately:

Standard Shipping: 3–7 business days

Expedited Shipping: Delivery estimates will be displayed at checkout when available.

Shipping estimates begin after your order has been processed.

Delivery dates are estimates and are not guaranteed unless specifically stated by the shipping carrier.

Shipping Costs

Shipping charges are calculated based on factors such as:

  • Delivery destination

  • Package size

  • Package weight

  • Shipping service selected

  • Number and type of products ordered

Your available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

If a free-shipping promotion is available, the applicable terms will be displayed on our Site or at checkout.

Order Tracking

When tracking is available, you will receive a shipping confirmation containing tracking information after your order has been shipped.

Please allow time for the shipping carrier to scan and update your package after receiving your tracking number.

Tracking information may occasionally take 24–48 hours to update.

Shipping Delays

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.

Occasionally, packages may experience delays due to circumstances outside of our control, including:

  • Severe weather

  • Holidays

  • High shipping volume

  • Carrier delays

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Natural disasters

  • Other unforeseen events

C&C Creationz cannot guarantee carrier delivery dates.

If your package appears significantly delayed, please contact us and we will assist you with reviewing the available tracking information.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before completing your purchase.

If you notice an error, contact us as soon as possible at cc_creationz@yahoo.com.

We cannot guarantee that an address can be changed after an order has entered production or been shipped.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to have the package shipped again.

Lost Packages

If tracking shows that your package has not been delivered and appears to be lost in transit, please contact us at:

cc_creationz@yahoo.com

We will review the tracking information and assist with the carrier claim process when appropriate.

Packages Marked Delivered

If tracking shows that your order was delivered but you cannot locate it, please:

  1. Check the delivery area around your home or business.

  2. Check with household members, neighbors, front desk staff, or building management.

  3. Allow up to 24–48 hours, as some carriers occasionally mark packages delivered shortly before the actual delivery.

  4. Contact the shipping carrier using your tracking number.

If you still cannot locate your package, contact us and we will help you review the situation.

C&C Creationz is not responsible for packages that have been correctly delivered to the address provided at checkout and are subsequently lost or stolen.

Damaged Orders

We carefully package our products for shipment.

If your item arrives damaged, please contact us as soon as possible at cc_creationz@yahoo.com and include:

  • Your order number

  • Your name

  • A description of the damage

  • Clear photographs of the damaged item

  • Photographs of the packaging when possible

Please keep the damaged item and original packaging until we have reviewed your request.

Custom and Personalized Orders

Because personalized and custom items are created specifically for you, production may take longer than standard ready-to-ship products.

Please carefully review all personalization information before submitting your order.

C&C Creationz is not responsible for errors resulting from personalization information that was submitted incorrectly by the customer.

If a design proof is provided, production may not begin until the proof has been approved.

Delays in approving a proof may delay your estimated completion and delivery date.

Multiple-Item Orders

If your order contains multiple products with different production times, we may ship the entire order together once all items are ready.

In some circumstances, items may be shipped separately.

If your order is shipped in multiple packages, you may receive more than one tracking number.

Digital Products & Downloads

Some C&C Creationz products are digital products and do not require physical shipping.

Digital products may include downloadable files such as:

  • SVG files

  • PNG files

  • Digital templates

  • Printable designs

  • Digital artwork

  • Laser-cutting files

  • Other downloadable products

Instant Digital Downloads

For products identified as instant digital downloads, your files are generally made available after your payment has been successfully processed.

Depending on the platform or delivery method, you may receive:

  • A download link on the order confirmation page

  • A download link by email

  • Access through your customer account

Please make sure the email address entered during checkout is accurate.

Custom Digital Products

Custom-designed digital products are not instant downloads.

The estimated completion time for a custom digital product will be listed on the product page or communicated to you when your order is placed.

If additional information or approval is needed from you, completion time may begin after all required information has been received.

No Physical Product for Digital Purchases

Products clearly identified as digital downloads will not be physically mailed or shipped.

No shipping fee will be charged for a digital-only product unless the order also contains a physical product requiring shipment.

Digital Download Issues

If you purchase a digital product and have difficulty accessing or downloading your file, contact us at:

cc_creationz@yahoo.com

Please include your name and order number so that we can assist you.

International Orders

Shipping availability varies by destination.

If international shipping is available for your location, available shipping methods, estimated charges, and options will be displayed at checkout.

International customers are responsible for any customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their country unless otherwise stated during checkout.

Customs processing may also cause additional delivery delays that are outside of C&C Creationz's control.

Holiday and High-Volume Periods

Processing and shipping times may be longer during:

  • Major holidays

  • Sales

  • Product launches

  • High-volume shopping periods

  • Custom order surges

When significant delays are expected, we will make reasonable efforts to communicate updated processing information on our Site, product pages, or directly with affected customers.

Questions About Shipping

If you have questions about your order, shipping, tracking, or digital delivery, please contact us:

C&C Creationz
Email: cc_creationz@yahoo.com

Please include your order number when contacting us about an existing purchase.